FAQ

SHIPPING & DELIVERY

UK delivery costs include your HannahMary Jewellery packaging & the Royal Mail postage charge for 1st Class recorded and Special Delivery services.

The standard starting cost per order is £7.50 but can vary depending on the total value of the order. 

We always retain proof of postage & tracking numbers.
 

Your order will need signing for by you unless stated otherwise.

HannahMary Jewellery cannot be held responsible for items lost in the post, however will endeavour to help your locate you package with you from the Royal Mail.

 

TRACKING YOUR ORDER

We always retain proof of postage & tracking numbers.
Your order will need signing for by you unless stated otherwise.

 

BESPOKE & INSPIRINGS

 

Please note, that when ordering a ring or bangle, it is the customer’s responsibility to make sure the size ordered is correct. If an item is the size ordered, no refund will be made, to avoid disappointment, please use our ring size tool (on sale in our shop) to find your size, or visit a local jeweller who can help you find this out.
If you are ordering bespoke and personalised jewellery please allow up to 10 working days to receive your order. If you are planning for a special day please inform HannahMary, who will always endeavour to meet your deadline.

 

RETURNS

Personalised and bespoke items are non-refundable.
Regrettably earrings cannot be refunded for hygiene reasons.

 

In the unlikely event that you receive a faulty, damaged, or incorrect item, you have 1 week to return your item providing the product is, in its original undamaged and unworn condition, carefully wrapped in its original packaging.

HannahMary Jewellery must be informed by e-mail within 48 hours of receipt if there is a fault or problem with a product. A refund will only be issued when goods have been received at the workshop.
Please contact HannahMary Jewellery before returning any items that you are unhappy with at: hello@hannahmaryjewellery.co.uk

Items must be received at the workshop within 14 days of receipt to be considered for a refund.

 
100% SECURE ORDERING 

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PRIVACY POLICY

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© 2018 by HannahMary.

hello@iamhannahmary.co.uk